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Manager of Emergency Services (RN) PM Shift

Riverside, CA · Healthcare
Position:  Manager of ER 
Location:  Riverside, CA
Benefits:  Yes, full, comprehensive benefits package including Medical, Dental, 401K with match, Stock, Tuition Reimbursement, Adoption Assistance, etc.
Salary: Based on experience
Relocation:   Case by Case
Position Type:  Full-time, permanent position
SHIFT:  PM 3-11
Facility Type:  478-bed, full-service acute care hospital, currently undergoing a large expansion!
Department:  Radiology - Ultrasound, Angiography, CT and Nuclear Medicine
Reports To:  Director of Emergency Services
The Nurse Manager assumes 24-hour responsibility for planning, supervising, and evaluating the care of patients to ensure comprehensive and continuous care for each patient/family in the unit and shift of responsibility. This involves management and responsibilities for diverse categories of personnel for patient care. The Nurse Manager position requires in-depth productivity management, knowledge of management principles, communication, teaching/learning principles, nursing practice, and the ability to apply nursing theories. Acceptance of the philosophy and policies of the nursing unit and of the institution are essential. The position requires skill in interpersonal communication, group dynamics, problem solving, delegation, interviewing, observation, counseling, and teaching. The Nurse Manager must evaluate personnel, assess environment, and determine priorities for care in order to plan, implement, and evaluate outcomes of care. The Nurse Manager must function effectively in stressful situations.
Responsibilities Include:
  • Acknowledges and celebrates staff for accomplishments
  • Applies nursing innovation methods, evidence-based practice and technology in collaboration with the director and as appropriate for unit of responsibility
  • Assists the Director in organizing unit level process improvement teams. Oversees and provides support.
  • Coordinates with staff and other departments the implementation of unit refurbishing as appropriate.
  • Creates a safe unit environment for patients, families and staff. Fosters dignity and respect for all stakeholders including medical staff and peers.
  • Demonstrates flexibility and adapts to change and innovations in patient care delivery. Motivates staff to provide high-quality compassionate patient care.
  • Holds staff accountable to safe high-quality patient care. Empowers staff and takes their opinions into consideration.
  • Implements and monitors new patient programs as requested by the service director using process improvement methods to measure effectiveness.
  • Maintains current knowledge of nursing leadership and clinical practice.
  • Manages and monitors equipment usage, supply needs and par level adjustments, i.e., recommends unit needs to the service director.
  • Manages cost efficient and effective operations of the unit in the shift of responsibility.
  • Participates in policy and procedure development, recommends changes to ensure updated and consistent patient care delivery
  • Serves as a positive and professional role model to the nursing staff.
  • Adheres to all Human Resources policy and procedures regarding performance management probationary and annual evaluations, attendance and other related functions
  • Collaboratively works with the service director to implement unit goals and objectives in congruence with the service goals mission and vision.
  • In conjunction with the Director, establishes standards, communicates expectations to staff and holds nursing staff accountable of performance and behavior. Actively supports Team RCH ACT II
  • Works collaboratively with the Medical Staff to meet the unit and hospital mission and vision.
  • Provides feedback to the Nursing Director on operational issues and to the Medical Staff regarding collaborative practice in patient care. Routinely evaluates clinical practice against the standards and patient satisfaction scores. Implements creative measures to improve patient satisfaction and involves frontline staff in the process. Acts as a communication link and role model to staff and peers.
  • Develops staff to grow clinically and professionally.
  • Reviews daily productivity reports and makes appropriate adjustments to remain on target. Uses patient acuity information, California patient ratios and hospital staffing guidelines to make cost efficient, effective and safe staffing decisions. b. In cooperation with the Nursing Director, gives recommendations on the skills mix and appropriate staffing levels. Adheres to budget parameters for overall unit operational cost control. c. In conjunction with the Director, identifies operational and capital needs and makes recommendations. d. Produces variance analysis of the Productivity Plus system, provides rationale for appropriate variances, and creates action plans for variances that can be avoided and monitors closely for success.
  • Oversees the Kronos time keeping system and ensures staff compliance. Holds frontline staff accountable for effective and efficient high-quality compassionate care
  • Oversees preceptor and buddy system accountabilities for successful staff orientation and development for best practices in patient care.
  • Oversees regulatory compliance (e.g., DHS, OSHA, JCAHO, etc.) at the unit level.
  • Builds staff morale and problem solving. Hires appropriate staff and uses effective interview techniques. Guides staff to goal setting and attaining it. Oversees preceptor function to ensure progress of staff.
  • Interprets the role of nursing to staff, scope of practice, RN delegation to LVN, CNA and unit secretary. Provides clinical teaching on an as needed basis. Coordinates practice time for staff (codes, fire drills, disaster preparedness, equipment).
  • Completes probationary and annual performance evaluations.
  • Consistently observes employees for competency and practice patterns. Completes schedules timely.
  • Promotes a sense of professionalism and pride in staff. Rewards performance. Encourages learning and using new technology to foster improved communication and staff retention
  • Prepares balanced schedules, staff assignments and manages the unit daily.
  • Evaluates the effectiveness of patient care and support services. Analyzes and ensures that corrective actions are taken as appropriate at the unit level. b. Engages in staff development by developing critical thinking skills with nurses in how to make clinical decisions, and anticipate patient and physician needs. Works with the Education Department to address staff competencies.
  • Facilitates clinical site experiences for students. c. Coordinates patient flow, staff assignments and acts as a resource for clinical activities and monitors staff compliance to assure clinical quality. Assists staff in determining priorities of care. Evaluates ongoing patient progress and outcomes through staff feedback.
  • Assists in interpreting information and activities of other health disciplines to the patient, family and staff when rounding on patients daily.
  • Ensures that multidisciplinary rounds are conducted. Delegates effectively by entrusting responsibility and empowering staff. Fosters the development and maintenance of process improvement unit teams in collaboration with the Director.
  • Delegates to staff to perform concurrent chart audits and other performance improvement data gathering. Conducts meaningful quality measures and facilitates process improvement.
  • Safety:
    • Holds staff accountable for complying with safety regulations, emergency procedures, medication administration, infection control procedures, ethics and compliance, risk management activities and follow through, universal precautions, body mechanics and use of safety equipment.
    • Ensures that staff is knowledgeable of the National Safety Patient Goals and adhere to expectations, policies and procedures.
    • Ensures staff is responsive and accountable for being current with all licensure, certification, and all mandatory clinical practice annual review. Applies the management process correctly.
    • Completes review of RIR’s daily and follows through in correcting situations and addressing staff as appropriate. Evaluates outcomes.
    • Ensures that equipment is working properly and adequate supplies are available and utilized in a proper and safe manner for patient and staff safety. e. Assures a safe environment free of clutter in patients’ rooms and in the halls. Ensures staff practices all fire drills responsibly.
  • Serves as a resource to staff in unit and shift of responsibility and to other units as needed.
  • Supports nursing student and other healthcare student programs in rotation in the nursing unit. Coordinates with instructor and staff the patient assignments.
  • Solves customer problems, treats customer with dignity and respect, and acknowledges customer and responds quickly to customer needs.
  • Conduct demonstrates compliance with and reporting of suspected violations of all relevant laws, regulations, RCH’s Compliance Policies and Procedures, and Corporate’s CODE OF
  • Performance Improvement - Actively supports and participates in performance improvement activities.
  • Information Management - Treats all information and data within the scope of the position with appropriate confidentiality and security.
  • Risk Management - Cooperates fully in all risk management activities and investigations.
  • Environment of Care - Knowledgeable of, observes, and complies with hospital safety policies, emergency procedures, and standard precautions.
  • Graduate from an accredited school of nursing.
  • Bachelor of Nursing required or currently enrolled.
  • Master’s Degree preferred
  • Valid California RN license - NO PENDING LICENSURE
  • BCLS certification.
  • ACLS certification
  • National Certification Preferred, CEN, TNCC, etc.
  • Minimum two years in an acute care management position (EMERGENCY MGMT)
Together, we believe our success is dependent on an environment where caregivers, staff, administrators, physicians and volunteers are at the core of a patients-first culture.

We offer: 
  • Security and stability from working with America’s leading healthcare provider! 
  • Unmatched potential for a variety, flexibility and career growth. 
  • The joy of teaming with people who share your passion for the care and improvement of human life.
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